SMS Opt-In Workflow Documentation for Teehall Store

Date: 2024/06/24

Contact Information:

  • Name: Tu Le
  • Email: support@teehall.com
  • Phone Number: (+84) 914250190

Introduction
The purpose of this document is to demonstrate the opt-in workflow for Teehall store to comply with Twilio’s toll-free verification requirements. This document outlines the steps through which users provide explicit consent to receive SMS messages from our service.

Opt-In Workflow Description

Step 1: User Consent
Description: Users provide their phone number during checkout and explicitly agree to receive messages by checking a consent box.

Visuals:

  • Screenshot:

    step 1

  • URL: https://teehall.com/checkout/

Explanation:

  1. Users are required to enter their phone number and tick a checkbox to indicate their consent to receive SMS messages.
  2. The checkbox text should clearly state that by ticking, the user consents to receive marketing messages.

Step 2: Confirmation Message
Description: After completing the checkout, users receive a confirmation message asking them to reply with a keyword (e.g., “YES”) to confirm their subscription.

Message Text: “Thank you for receiving SMS to Teehall Store! Please reply with “YES” to confirm your subscription.”

Explanation:

  1. The confirmation message clearly asks the user to confirm their subscription by replying with “YES”.
  2. This step ensures that the user intentionally opts in to receive messages.

Step 3: Final Confirmation
Description: Upon receiving the keyword reply, users are sent a final confirmation message indicating their subscription is active.

Message Text: “You have successfully subscribed to Teehall Store alerts. You will receive updates at this number.”

Explanation:

  1. The final confirmation message reassures the user that their subscription is now active.
  2. This message includes information on how to revoke consent if needed.